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One thing that can dismantle your business more quickly than anything is unsolved, incessant, internal conflicts. Although you cannot be in the middle of every conflict as it happens (nor do you want to be!), you can have ground rules in place for resolving conflicts. With ground rules in place for resolving conflicts, your employees will be able to solve their disputes calmly and with as little mess as possible! One of the first things you want to do, in setting the ground rules for resolving conflicts, is to make sure that the processes are detailed and documented. Your ultimate goal, when it comes to employee conflicts, is for the employees to be able to police themselves, resolving the conflicts on their own. If there is no documentation for your ground rules, employees will not know whether they are following protocol when resolving conflicts. You should also make sure that you take a personal hand in creating an environment that is conducive to open communication, as this is important for helping your employees resolve conflict. Your employees should feel comfortable communicating with you because of the way in which you communicate with them, as communication should always start from the top and work its way down from there! When you establish an environment in which employees feel comfortable communicating with you and their other managers, they will also feel comfortable communicating with one another. In the end, however, you also need to have a step in place that does enable you or a manager to step in and resolve conflict if the employees are unable to do so on their own. In this way, you can ensure that you still have a clear view of everything that is going on in your business, and will be able to keep things under control. Few things can derail a small business as quickly as conflicts among the employees. But you will help your business run much more smoothly once you learn how to set ground rules that enable employees to take care of their conflicts on their own as much as possible! The Eight Essential Steps To Conflict Resolution!
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